NEC Electronics America Car Video System NDA 30135 User Manual

ATTENDANT MONITOR  
Operations Manual  
NEC America, Inc.  
NDA-30135  
Revision 1  
October, 2000  
Stock Number 241662  
Attendant Monitor Operations Manual  
CONTENTS  
TABLE OF CONTENTS  
Page  
Chapter 1 - INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
How To Use This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Manual Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Chapter 1 - Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Chapter 2 - Installation and Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Chapter 3 - Administrator Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Chapter 4 - Attendant Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
What is Attendant Monitor?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
Chapter 2 - INSTALLATION & CONFIGURATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Application Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8  
AttendantMonitor Component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8  
Primary Configuration Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
OAI Facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
OAI-Conf Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
User-Defined Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Database Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Attendant Monitor Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Master Database File - filename ’attmon’.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Application Database File - filename ’Attmon’. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Configuring the Attendant Monitor Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
AMNO: PBX assignment of Monitored Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Tenant Number Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Master Database File - filename ’tenant_m’.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Application Database File - filename ’tenants’. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Configuring the Tenant Number Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
Initialize Component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
Chapter 3 - ADMINISTRATOR TASKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Attendant Monitor Database Records. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
AMNO: PBX assignment of Monitored Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Tenant Number Database Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
Chapter 4 - ATTENDANT TASKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Login and Logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
NDA-30135 Revision 1  
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CONTENTS  
Attendant Monitor Operations Manual  
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Page ii  
NDA-30135 Revision 1  
Attendant Monitor Operations Manual  
INTRODUCTION  
Chapter 1 INTRODUCTION  
This manual provides the information needed to configure and operate the  
Attendant Monitor software application.  
How To Use This Manual  
This manual describes the various screens, windows and functions for the  
installation, configuration and operation of Attendant Monitor. Examples of  
displayed screens and step-by-step procedures are shown in the following chapters.  
The procedural steps to perform a given task are given in sequence and marked as  
shown below:  
Step 1: From the Main Menu, select...  
Manual  
Chapter 1 - Introduction  
Organization  
This chapter details how to use this manual, the actual manual organization, and an  
overview of the Attendant Monitor application.  
Chapter 2 - Installation and Configuration  
Chapter 2 describes how to install and configure the application, along with the key  
usage conventions, main menu screen, and an overview of the main menu  
functions.  
Chapter 3 - Administrator Tasks  
This chapter describes the various functions and tasks available to maintain the  
Attendant Monitor databases.  
Chapter 4 - Attendant Tasks  
Chapter 4 describes the basic attendant functions and tasks.  
NDA-30135 Revision 1  
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INTRODUCTION  
Attendant Monitor Operations Manual  
What is Attendant Monitor?  
Overview  
Attendant Monitor is an application that will accumulate attendant statistics when  
attendant consoles are used in a stand alone environment. Attendant Monitor serves  
as the event collector for the Attendant Console Statistics application, detecting  
events generated by the attendants and the PBX, and sending messages to the  
Attendant Console Statistics Logger component. The Logger parses the messages  
and saves the statistic data in an Informix Database. The data is then used to  
generate attendant statistic reports.  
Note: Attendant Monitor is not required if Attendant Console Statistics is used with the  
Hospitality Center System (HCS) or the Medical Center System (MCS), since  
these applications serve as event collectors.  
The following diagram illustrates how Attendant Monitor interfaces with the  
Attendant Console Statistics application.  
Console Statistics Components  
Event Collector  
Automated  
Report  
Generator  
Reports  
Attendant  
Monitor  
Logger  
Administrator  
Informix  
Database  
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Attendant Monitor Operations Manual  
INSTALLATION & CONFIGURATION  
Chapter 2 INSTALLATION & CONFIGURATION  
This chapter provides a step-by-step description of the installation, initial  
configuration, and Main Menu functions for Attendant Monitor. Before proceeding  
with the configuration, ensure that the SCO UNIX operating system and the  
Applications Manager (APM) platform software are installed on the system.  
The Applications Manager Operations Manual provides detailed instructions for  
using the APM menus and for completing the data entry screens illustrated in this  
manual. NEAX2400 IMS system manuals provide the procedures for making the  
data assignments at the NEAX MAT.  
Installation Procedure  
This section describes the procedures to install the Attendant Monitor application  
software. Follow the procedure below to install the software.  
Note: Some keyboards use a marked Return key for the carriage return function. Other  
keyboards mark this function key as Enter. The installation procedure will iden-  
tify this function as Return (Enter). When the procedure indicates, use the appro-  
priate marked key on your particular keyboard.  
To begin the Attendant Monitor  
software installation, type apmadm at  
login: apmadm  
password:  
the UNIX login prompt and press  
Enter.  
(If your “apmadm” account requires a  
password, enter the “apmadm”  
password at the subsequent password  
prompt.)  
Continue with the installation on the following pages...  
NDA-30135 Revision 1  
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INSTALLATION & CONFIGURATION  
Attendant Monitor Operations Manual  
NEC America  
APM Administration  
Wed - Oct 31, 1996  
APM Administration Main Menu.  
APM Platform Release Rel2.3 (May 22, 1996)  
Type iin the Enter Option: [ ]field  
to select Installation of Applications/  
Packagesand press Enter.  
Main Menu  
APM  
Debug Facilities  
Halt APM System  
File Archive  
Note: The APM Platform release and date  
may vary from this example.  
Installation of Applications/Packages  
PBX Simulator  
Removal of Packages  
Start-up APM System  
Logout  
UNIX  
Enter Option: [i]  
APM Status: ACTIVE  
NEC America  
APM Administration  
Wed - Oct 31, 1996  
Attendant Monitor is an application.  
When prompted for the package to be  
installed, type applicationsand press  
Enter.  
Installation of Applications/Packages  
Available Packages are:  
applications asl mtl tcpip  
Enter Package to be installed: applications  
uapname  
uucp  
x25  
NEC America  
APM Administration  
Wed - Oct 31, 1996  
You are asked to select the installation  
media. Type Ffor Floppy Disk  
Deviceand press Enter.  
Installation of Applications/Packages  
Available Packages are:  
Note: The standard Floppy Disk Device  
will be a 3.5 inch type.  
applications  
asl  
mtl  
tcpip  
uapname  
uucp  
x25  
Enter Package to be installed: applications  
Release Media Devices are:  
(F)loppy Disk Device  
(C)artridge Tape Device  
Enter Release Media Device: F  
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Attendant Monitor Operations Manual  
INSTALLATION & CONFIGURATION  
Next, you are requested to insert the  
Attendant Monitor installation diskette  
in the Floppy Disk Device.  
Install Procedure  
Installing from /dev/fd0  
Insert OAI Application/Update Release Media #1  
Enter <Return> to continue:  
Insert the diskette and press Enter to  
continue.  
Note: The Attendant Monitor  
installation diskette will be a 3.5 inch type.  
The screen displays the files as they are  
loaded from the media. Some files may  
scroll off the screen, until all the files  
from the diskette have been processed.  
Install Procedure  
Installing from /dev/fd0  
Insert OAI Application/Update Release Media #1  
Enter <Return> to continue:  
Copying ........  
tar: blocksize = 20  
x oai/app/attMonitor/install/etc/updstats.Z, 112163 bytes, 220 tape blocks  
x oai/app/attMonitor/install/etc/swpcall.Z, 115463 bytes, 226 tape blocks  
x oai/app/attMonitor/install/etc/swpattl.Z, 114652 bytes, 224 tape blocks  
x oai/app/attMonitor/install/bluebars1.Z, 562 bytes, 2 tape blocks  
x oai/app/attMonitor/install/bluebars2.Z, 343 bytes, 1 tape blocks  
You are asked if all of the application  
release media (diskettes) have been  
processed. Type nfor any additional  
diskettes for Attendant Monitor. When  
all diskettes have been loaded, type y’  
(yes) and press Enter.  
.
x oai/app/attMonitor/install/stats_ins.Z, 5263 bytes, 11 tape blocks  
.
x oai/app/attMonitor/install/createAccounts.Z, 947 bytes, 2 tape blocks  
x oai/app/consoleStats.ins, 2050 bytes, 5 tape blocks  
x oai/chksum_app, 5259 bytes, 11 tape blocks  
Note: The number of bytes, tape blocks,  
Has all release media been loaded [y or n] ? y  
and/or files may vary from this example.  
APM installation begins, processing all  
of the Attendant Monitor installation  
files and checking them for correctness.  
The screen indicates the status of this  
installation.  
OAI Platform is at revision 6 for machine i386 (May 22 1996 Rel3.1.4)  
attMonitor  
Revision: 6machine type: i386  
Version: Ver3.0.0  
Processing, please wait...  
Validating installed files  
..............  
Validation Completed  
Note: Some revisions and dates may vary  
from this example.  
Looking for installation scripts  
Installing the Release Files  
Processing files  
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INSTALLATION & CONFIGURATION  
Attendant Monitor Operations Manual  
NEC America  
Attendant Monitor  
Wed - Oct 31,1996  
Select the installation option for  
Attendant Monitor. For a new  
installation, type Iand press Enter.  
The installation of files will now begin.  
Installation Options  
[I]nstall  
[U]pgrade  
If performing an upgrade, type U and  
press Enter. If you wish to Cancel the  
installation at this time, type Cand  
press Enter.  
[C]ancel Installation  
Enter Option  
NEC America  
Attendant Monitor  
Wed - Oct 31,1996  
Screen messages show the installation  
and backup directories being installed.  
Creating installation directories  
Creating backup directories  
NEC America  
Attendant Monitor  
Wed - Oct 31,1996  
Status messages show the installation of  
various files.  
Installing APM database files...  
Installing config files...  
Installing executable files...  
Updating APM Configuration files...  
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INSTALLATION & CONFIGURATION  
NEC America  
Attendant Monitor  
Wed - Oct 31,1996  
Status messages show the installation  
and configuration of the first Attendant  
Monitor main component.  
Configuring StatLogger  
autocfg running...  
At the prompt, press Enter to continue  
autocfg: AttenantMonitor  
application configured.  
the installation.  
autocfg terminated normally.  
Press Return to continue installation  
NEC America  
Attendant Monitor  
Wed - Oct 31,1996  
Status messages show the progress of  
the Attendant Monitor installation.  
When all files have been set-up by the  
installer, the Attendant Monitor  
installation is complete.  
Setting up info files...  
Old files saved in /tmp/attMonitor0, the system deletes these after 7 days.  
Apm should now be Terminated and then Re-Initialized and the appropriate  
Attendant Monitor APM Database files should be modified.  
Press Enter to exit this screen and  
return to the APM Main Menu.  
Installation Complete.  
Press Return  
Proceed to the next page to configure the APM and various components...  
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INSTALLATION & CONFIGURATION  
Attendant Monitor Operations Manual  
Application Configuration  
Since Attendant Monitor is internally supported by the APM, its component must  
be configured in the APM environment. This section provides the information that  
must be entered into the APM configuration file.  
Attendant Monitor is set-up in the APM system using the Add function of the  
Application Configuration option on the APM System Administration menu.  
A Note on Selecting Commands  
In the following procedures, a step may call for pressing the Tab key to select  
a command. It may be necessary to press the Tab key multiple times in order  
to select the specific command. When reading a step, understand to press the  
Tab key (as needed) to select the specified command.  
APM System  
Configuration  
Follow the steps to configure the APM system for Attendant Monitor.  
-
-
-
Enter the APM option from the APM Platform Management menu.  
Enter the System Administrator password at the APM password screen.  
Select the Application Configuration option from the System  
Administration menu.  
AttendantMonitor  
Attendant Monitor has one component that must be configured through the APM.  
Component  
AttendantMonitor Detects events generated by attendants and the PBX, then  
sends messages to the Attendant Console Statistics Logger  
component.  
Define the AttendantMonitor component Characteristics in the APM  
environment exactly as shown in the table:  
Characteristic  
OAI Application  
Value  
Description  
Y
Whether (Yes or No) the component  
communicates with the NEAX2400 using OAI  
processes.  
CRT Application  
N
N
Whether (Yes or No) the component runs on  
the same screen as the APM, rendering the  
APM temporarily inaccessible.  
Communication Queue  
Communication Queue whether (Yes or No)  
the component needs an IPC queue to  
communicate with other processes.  
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INSTALLATION & CONFIGURATION  
Primary  
Configuration  
Parameters  
From the APM Configuration Entry screen, configure the AttendantMonitor  
component as follows. All parameters marked with asterisks (*) should be entered  
exactly as shown. The rest of the entries in the table below are just examples.  
Parameter  
Entry Value  
Description  
Application Name  
AttendantMonitor  
The name to be displayed in the APM menus.  
This name is displayed as it is entered  
here — i.e., capital letters, lowercase, etc.  
Executable Filename*  
Group*  
/oai/app/attMonitor/  
bin/attMonitor  
The path name of the executable file.  
The group that the component belongs to.  
Make no entry.  
Response Mode*  
I(gnore)  
N(o)  
The action that the APM is to take with the  
component should a member of the group  
terminate.  
Initialization Batch  
Termination Mode*  
Whether (Yes or No) the component is to be  
initialized automatically when the OAI system  
is initialized.  
M(essage)  
How the APM is to notify the component to  
terminate.  
Standard Output  
/dev/null  
0
Where any output is sent.  
Number of Restarts  
How many times the APM may restart the  
component after it terminates in error.  
OAI Facilities  
Following the instructions in the APM Operations Manual, name the following  
NEAX2400 facilities for the AttendantMonitor component using the Facilities  
command on the APM Configuration Entry screen:  
-
-
-
SCF  
Switch Control  
SMFR Status Request (R)  
SMFN Status Notification (N)  
Continue to the next page for OAI-Conf settings...  
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Attendant Monitor Operations Manual  
OAI-Conf Settings  
Use the OAI-Conf command on the APM Configuration Entry screen to make the  
necessary parameter entries. For parameters shown with an asterisk (*) in the table  
below, make entries exactly as shown. The other parameters are shown with  
sample entries that may be changed to meet site requirements. Use the instructions  
provided for this option in the APM Operations Manual:  
Parameter  
Entry Value  
Description  
Database Name #1*  
/oai/db/cur/tenants The path name of the tenant number  
database.  
Database Name #2*  
/oai/db/cur/Attmon The path name of the Attendant Monitor  
database.  
Timeout Value #1  
Timeout Value #2  
Tenant Number  
0
Unused  
0
Unused  
1
Default Tenant Number  
Source Link Name  
OAI1TCP  
Port on the source side of the  
communication link. Entry should match a  
link name in the APM system  
configuration file.  
Destination Link Name PBX1TCP  
Port on the destination side of the  
communication link. Entry should match a  
link name in the APM system  
configuration file.  
Association Recovery  
30  
Number of seconds Attendant Monitor  
waits before trying to reestablish an  
association with the NEAX that has been  
released.  
User-Defined  
Parameters  
No user defined parameters are used in Attendant Monitor. Therefore, all user  
defined parameters are blank.  
Continue to the next page for Database Support...  
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INSTALLATION & CONFIGURATION  
Database Support  
Attendant Monitor requires two APM databases: the Attendant Monitor database  
and the Tenant Number Database. These databases are created with default values  
during initial software installation, but specific records must be added before  
Attendant Monitor is enabled.  
Attendant Monitor  
Database  
The Attendant Monitor database (attmon) consists of a Master Database file  
component and an Application Database file component.  
Master Database File - filename ’attmon’.  
The attmon master database structure and example entries are shown in the table  
below.  
Type  
Size  
Min.  
Value  
Max.  
Value  
Example  
Entry  
Field Name  
Monitored Number  
A
A
A
A
6
8
5000  
Smith  
5000  
n
Attendant Name  
TTY  
25  
1
Supervisor Flag  
n
Field Definitions  
-
-
-
The Monitor Number field specifies the monitor number the attendant will  
dial to log on and log off the system.  
The Attendant Name field specifies the attendant name that will be used in  
attendant reports.  
The TTY field specifies the unique TTY device used by the attendant. Since  
stand alone attendants do not use an actual TTY device, the monitored  
number value may be entered again in this field to ensure that the TTY value  
is unique.  
-
The Supervisor Flag fields specifies if the attendant is a supervisor. It may  
be set to Yor yto indicate the attendant is a supervisor, or to Nor n’  
to indicate the attendant is not a supervisor.  
Application Database File - filename Attmon.  
The Attmon application database structure is shown in the table below:  
Field Description  
Monitored Number  
Data Type  
ASCII  
Attendant Name  
TTY  
ASCII  
ASCII  
Supervisor Flag  
ASCII  
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Attendant Monitor  
Configuring the Attendant Monitor Database  
Database (cont)  
The database is initially blank. It must be configured before the Attendant Monitor  
application can operate. The database values are set using the APM Applications  
Manager Main Menu-- Selecting the Application Configuration option. The  
general sequence is the following:  
1. Build a Master Database File  
Enter data into the master database fields to add the necessary Monitored  
Number, Attendant Name, TTY, and Supervisor Flag values for Attendant  
Monitor.  
2. Process the Application Database  
Use the Process Application Databases option on the APM Database  
Administration menu to create the application database file.  
(When the Process option is activated, data is drawn from the master database  
and converted to the formats specified in the application definition file.)  
3. Install the Application Database  
Use the Install Application Databases option on the APM Database  
Administration menu to enable Attendant Monitor to copy its database.  
Note: Refer to the APM Operations Manual for more detailed instructions on adding a  
database.  
AMNO: PBX assignment of Monitored Number  
Each monitored number that is specified in the Attendant Monitor database must  
be created on the PBX using the AMNO command.  
Note: Refer to the NEAX2400 IMS system manuals for detailed procedures for making  
the data assignments at the NEAX MAT.  
Continue to the Tenant Number database on the next page...  
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INSTALLATION & CONFIGURATION  
Tenant Number  
Database  
The Tenant Database is an APM database used by the Attendant Monitor  
application and other OAI applications. It provides a mechanism for retrieving the  
tenant number of an extension.  
The Tenant Number database consists of a Master Database file component and an  
Application Database file component:  
Master Database File - filename tenant_m.  
The tenant_m master database structure and example entries are shown in the table  
below:  
Type  
Size  
Min.  
Value  
Max.  
Value  
Example  
Entry  
Field Name  
0
99999  
1
First Extension  
Last Extension  
Tenant Number  
ASCII  
ASCII  
10  
10  
3
Numeric  
1
255  
Field Definitions  
-
The Tenant Number field contains the Tenant Number that is used by one  
or more extensions. Tenant Numbers are associated with extensions using  
the following methods:  
-
A Tenant Number may be associated with a set of extensions defined by the  
First and Last Extension fields. The First Extension field contains the  
smallest extension number in the set, and the Last Extension field contains  
the largest extension number in the set.  
-
-
A Tenant Number may be associated with a single extension by setting the  
First and Last Extension fields to the same extension value.  
A Tenant Number may be associated with a single extension that contains a  
non-numeric character such as *or #. The First Extension field contains  
the extension value, and the Last Extension field is left blank.  
Application Database File - filename tenants.  
The tenants application database structure is shown in the table below:  
Field Description  
First Extension  
Data Type  
ASCII  
Last Extension  
Tenant Number  
ASCII  
Short Integer  
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Attendant Monitor Operations Manual  
Tenant Number  
Database (cont)  
Configuring the Tenant Number Database  
This database must be configured before the Attendant Monitor application can  
operate. The database values are set using the APM Applications Manager Main  
Menu-- Selecting the Application Configuration option. The general sequence is  
the following:  
1. Build a Master Database File  
Enter data into the master database fields to add the necessary phone line  
numbers.  
2. Process the Application Database  
Use the Process Application Databases option on the APM Database  
Administration menu to create the application database file.  
(When the Process option is activated, data is drawn from the master database  
and converted to the formats specified in the application definition file.)  
3. Install the Application Database  
Use the Install Application Databases option on the APM Database  
Administration menu to enable Attendant Monitor to copy its database.  
Note: Refer to the APM Operations Manual for more detailed instructions on adding a  
database.  
Initialize  
Component  
The Attendant Monitor component must be initialized from the APM. Follow the  
steps below to initialize the AttendantMonitor component:  
-
-
On the APM System Operations Menu, select the Non-CRT Application  
Control option.  
Use the Initialize command to start up the AttendantMonitorcomponent.  
This completes the Atendant Monitor application installation and  
configuration...  
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Attendant Monitor Operations Manual  
ADMINISTRATOR TASKS  
Chapter 3 ADMINISTRATOR TASKS  
A change of attendant personnel or changes to monitored numbers will require the  
databases used by Attendant Monitor to be modified. Specific database records  
must be modified to reflect these changes. The following must be changed:  
Attendant Monitor Database to reflect changes to attendant names, num-  
bers, or other values.  
AMNO command to make changes on the PBX.  
Tenant Number Database for any changes to numbers.  
Perform the following procedures to make changes to the Attendant Monitor  
databases:  
Note: Refer to the procedural instructions in the APM Operations Manual. If you en-  
counter messages during this process, refer to the “Process” and “Error Messag-  
es” chapters of the APM Operations Manual.  
Attendant Monitor Database Records  
Perform the following steps to add, modify, or delete records:  
1. Build a Master Database File  
Enter data into the master database fields to change the Monitored Number,  
Attendant Name, TTY, or Supervisor Flag values.  
2. Process the Application Database  
Use the Process Application Databases option on the APM Database  
Administration menu to create the application database file.  
(When the Process option is activated, data is drawn from the master database  
and converted to the formats specified in the application definition file.)  
3. Install the Application Database  
Use the Install Application Databases option on the APM Database  
Administration menu to enable Attendant Monitor to copy its database.  
AMNO: PBX assignment of Monitored Number  
Any monitored number that is added, changed, or deleted in the Attendant Monitor  
database must be so modified on the PBX using the AMNO command.  
Note: Refer to the NEAX2400 IMS system manuals for detailed procedures for making  
the data assignments at the NEAX MAT.  
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ADMINISTRATOR TASKS  
Attendant Monitor Operations Manual  
Tenant Number Database Records  
Any changes to monitored numbers will also require a change to the Tenants  
database. Perform the following steps to add, modify, or delete records:  
1. Build a Master Database File  
Enter data into the master database fields to change the necessary extension  
numbers.  
2. Process and Tenant the Application Database  
Use the Process Application Databases option on the APM Database  
Administration menu to create the application database file.  
(When the Process option is activated, data is drawn from the master database  
and converted to the formats specified in the application definition file.)  
3. Install the Application Database  
Use the Install Application Databases option on the APM Database  
Administration menu to enable Attendant Monitor to copy its database.  
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ATTENDANT TASKS  
Chapter 4 ATTENDANT TASKS  
The only attendant tasks associated with Attendant Monitor is the login and logout  
of an attendant. Follow the steps below:  
Login and Logout  
Step 1: At an attendant console, press one of the loop keys to seize a loop.  
Step 2: Dial your monitored number assigned by the Administrator.  
-
-
If not logged in, you will now be logged in at the console.  
If logged in at another console, you will be logged out at the other con-  
sole and logged in at this console  
After the login or logout, the loop is automatically released.  
NDA-30135 Revision 1  
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ATTENDANT TASKS  
Attendant Monitor Operations Manual  
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NDA-30135 Revision 1  

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