Kyocera Flat Panel Television NS L19Q 10A User Manual

FAQs  
Insignia FY10 LCD TVs  
(NS-L19Q-10A, NS-L19W1Q-10A, NS-L22Q-10A,  
NS-L26Q-10A, NS-L32Q-10A, NS-L37Q-10A,  
NS-L42Q-10A)  
July 29, 2010  
Setup  
1. I am programming my universal remote, what code is needed?  
Use the following table to obtain the correct remote code:  
o
TIP: The brand name is often visible on the front of the universal  
remote control, and the model number is often visible on the back.  
TIP: If your universal remote control isn’t listed in the chart, refer to  
your universal remote control’s instructions and try codes for the  
brands Orion, Emerson, Memorex, Sansui, Sylvania, or Zenith.  
o
Insignia TV codes for universal remote controls  
(for all Insignia TVs manufactured after Jan. 1, 2007)  
Universal remote control manufacturers and models  
Philips PHDVD5,  
PH5DSS,  
RCA  
RCU807  
One for All  
URC-6690  
Sony  
RM-VL600  
PMDVR8, PDVR8  
115  
135  
0464  
8043  
Set-top box manufacturers and models  
Comcast  
M1057  
0463  
Dish Network  
VIP508, VIP622  
720  
Motorola  
DRC800  
0463  
TIVO  
Series 3, HD  
0091  
DirecTV  
RC23  
10463  
o
Codes for other universal remotes are available online at:  
NS-L19Q-10A:  
.
 
 
2. How do I setup my TV?  
Have you tried using your Quick Setup Guide to help you through this process? If  
more help is needed, please follow the steps below.  
Connecting Devices  
o
o
Do you need help selecting the best connection?  
.
To get the best digital audio and picture, use an HDMI  
connection.  
.
Component is the 2nd best followed by S-Video and A/V  
cables (RCA Cables, Composite Cables).  
What type of cable are you using?  
.
HDMI Cable  
Connect an HDMI cable to the HDMI jack on the back  
or side of your TV and to the HDMI Out jack on the  
HDMI device.  
.
Component Video Cables are red, green and blue. The audio  
cables are red and white.  
Connect a component video cable to the  
COMPONENT jacks on the back of your TV and to the  
COMPONENT Out jacks on the component device.  
.
.
S-Video Cables are round with 4 pins in the middle. The audio  
cables are red and white.  
Connect an S-Video cable to the S-VIDEO jack on the  
back of your TV and to the S-Video Out jack on the S-  
Video device.  
Connect an audio cable to the L AUDIO and R AUDIO  
jacks on the back of your TV and to the Audio Out  
jacks on the S-Video Device.  
A/V Cables (RCA Cables, Composite Cables) have a yellow  
video cable, and red and white audio cables.  
Connect A/V cables to the AV IN jacks on the back or  
side of your TV and to the AV Out jacks on the A/V  
device.  
Setting Up Channels:  
o
Are you using a cable/satellite box, cable connected directly to the TV,  
or an antenna?  
.
If you are using a cable or satellite box you must use the  
remote that came with that box to change channels.  
Make sure you have the correct input selected to view  
channels via the cable or satellite box. For example, if  
the cable or satellite box is connected via component  
cables repeatedly press the COMP button on your  
remote to select Component to view your channels.  
.
If you are using cable connected directly to the TV:  
1. Press MENU. The on-screen menu opens with the  
Picture menu displayed.  
2. Press or to highlight the CHANNELS. The  
Channels menu opens.  
3. Press to highlight Auto Channel Search, then  
press OK/ENTER or to open the Auto Channel  
Search screen.  
4. Press to highlight Cable, then press OK/ENTER to  
start the scan. You can see the search progress and  
how many channels are found in the on-screen menu.  
After the scan is complete, the menu closes and your  
TV tunes to the first channel in the channel list.  
3
 
.
If you are using an antenna:  
1. Press MENU. The on-screen menu opens with the  
Picture menu displayed.  
2. Press or to highlight the CHANNELS. The  
Channels menu opens.  
3. Press to highlight Auto Channel Search, then  
press OK/ENTER or to open the Auto Channel  
Search screen.  
4. Press to highlight Antenna, then press OK/ENTER  
to start the scan. You can see the search progress and  
how many channels are found in the on-screen menu.  
After the scan is complete, the menu closes and your  
TV tunes to the first channel in the channel list.  
3. How do I hook up my external device (e.g., cable/satellite box, Blu-ray/DVD player,  
Game System, VCR, etc.)?  
Have you tried using your Quick Setup Guide to help you through this process? If  
more help is needed, please follow the steps below.  
What type of cable are you using?  
o
HDMI Cable  
1. Connect an HDMI cable to the HDMI jack on the back or side  
of your TV and to the HDMI Out jack on the HDMI device.  
2. To play from an HDMI device:  
a. Turn on your TV, then press HDMI to select the correct  
HDMI input.  
b. Turn on the HDMI device, then set it to the correct  
mode. See the documentation that came with the  
device for further instructions.  
o
Component Video Cables are red, green and blue. The audio cables  
are red and white.  
1. Connect a component video cable to the COMPONENT jacks  
on the back of your TV and to the COMPONENT Out jacks on  
the component device.  
2. To play from a component video device:  
a. Turn on your TV, then press COMP to select the  
correct component input.  
b. Turn on the component device, then set it to the  
correct mode. See the documentation that came with  
the device for further instructions.  
o
S-Video Cables are round with 4 pins in the middle. The audio cables  
are red and white.  
1. Connect an S-Video cable to the S-VIDEO jack on the back of  
your TV and to the S-Video Out jack on the S-Video device.  
2. Connect an audio cable to the L AUDIO and R AUDIO jacks  
on the back of your TV and to the Audio Out jacks on the S-  
Video Device.  
3. To play from a S-video device:  
a. Turn on your TV, then press VIDEO to select the  
correct S-video input.  
b. Turn on the S-video device, then set it to the correct  
mode. See the documentation that came with the  
device for further instructions.  
4
 
o
A/V Cables (RCA Cables, Composite Cables) have a yellow video  
cable, and red and white audio cables.  
1. Connect A/V cables to the AV IN jacks on the back or side of  
your TV and to the AV Out jacks on the A/V device.  
2. To play from a A/V device:  
a. Turn on your TV, then press VIDEO to select the  
correct A/V input.  
b. Turn on the A/V device, then set it to the correct mode.  
See the documentation that came with the device for  
further instructions.  
4. How do I attach my stand?  
NS-L19Q-10A, NS-L19W1Q-10A, NS-L22Q-10A  
o
To attach your stand:  
1. Carefully place your TV screen face-down on a cushioned,  
clean surface to protect the screen from damages and  
scratches.  
2. Carefully align and push the base into the stand until the  
locking mechanism locks into place.  
NS-L26Q-10A, NS-L32Q-10A  
To attach your stand:  
1. Carefully place your TV screen face-down on a cushioned,  
o
clean surface to protect the screen from damages and  
scratches.  
2. Secure the base to the stand with the four included screws.  
The screws go in the bottom of the base.  
The stand comes pre-installed on the NS-L37Q-10A and NS-L42Q-10A.  
Image/Picture Issues  
5. My picture is not filling the screen. I have black bars around my picture.  
This is due to the aspect ratio. An increasing amount of digital TV and movies is  
presented in wide screen (16:9).  
Different sources and TV stations may broadcast different aspect ratios. The  
aspect ratio may need to be changed as you change to a different source or TV  
station.  
To change the appearance of the screen, cycle through these four options by  
pressing the ZOOM button on the remote:  
o
Normal: Selects the aspect ratio that matches to source’s aspect ratio  
(4:3 or 16:9)  
o
o
o
Zoom: Enlarges the picture. The top and bottom may be cropped.  
Wide: Displays a full-screen image.  
Cinema: Stretches the image at the edges while maintaining a clear  
image in the center of the screen.  
6. I have sound but no picture.  
Make sure the cables are connected correctly and securely to the jacks on the  
TV and on the external devices.  
The video cable(s) you are using may be bad, try a new set.  
If you are using an antenna, the signal strength of the channel may be low.  
o
Check the signal strength of the digital channels. It is possible you are  
receiving marginal reception. Both the picture and sound may freeze  
or break up due to poor reception.  
1. Press CH or CH to select the channel you want and to  
view the selected channel strength.  
5
 
 
2. Press MENU. The on-screen menu opens with the Picture  
menu displayed.  
3. Press or to highlight CHANNELS. The Channels menu  
opens.  
4. Press to highlight Channel Strength, then press  
OK/ENTER or to open the DTV signal meter.  
5. Move the antenna around the room or close to a window.  
Check the signal strength of the digital channels again. The  
optimal location may vary by channel.  
6. Press EXIT to close the menu.  
o
o
o
The UHF band (channels 14 and higher) is more directional than VHF  
(channels 2-13) and more sensitive to obstacles (such as trees, tall  
buildings, and mountains) that lie between your antenna and the  
broadcast tower. Getting good UHF reception can be more difficult  
than VHF.  
If you're getting marginal reception of digital signals, both the picture  
and sound might freeze or break up to the point that it's not watchable.  
If you're really on the fringes—either too far from a tower or with too  
many obstacles in the way—you'll see a black screen that says "No  
signal".  
Reception can vary by channel, depending on the location and  
broadcast power level of a given station.  
o
o
Make sure your antenna is connected securely to the TV.  
Use a basic indoor set-top antenna designed to pick up both VHF and  
UHF.  
OR  
OR  
o
Use a set-top antenna that has a built-in signal amplifier.  
Use an antenna mounted on your roof or in your attic  
For more information about antennas and the available channels in  
your area, visit www.antennaweb.org  
7. I have an image issue (e.g., stripe on the screen, blue lines/dots, red line, etc.).  
Make sure your cables are connected correctly and securely to the jacks on the  
TV.  
The cables you are using may be bad, try a new set.  
If you are using an antenna, the signal strength of the channel may be low.  
o
Check the signal strength of the digital channels:  
1. Press CH or CH to select the channel you want and to  
view the selected channel strength.  
2. Press MENU. The on-screen menu opens with the Picture  
menu displayed.  
3. Press or to highlight CHANNELS. The Channels menu  
opens.  
4. Press to highlight Channel Strength, then press  
OK/ENTER or to open the DTV signal meter.  
5. Move the antenna around the room or close to a window.  
Check the signal strength of the digital channels again. The  
optimal location may vary by channel.  
6. Press EXIT to close the menu.  
o
The UHF band (channels 14 and higher) is more directional than VHF  
(channels 2-13) and more sensitive to obstacles (such as trees, tall  
buildings, and mountains) that lie between your antenna and the  
6
 
broadcast tower. Getting good UHF reception can be more difficult  
than VHF.  
o
o
If you're getting marginal reception of digital signals, both the picture  
and sound might freeze or break up to the point that it's not watchable.  
If you're really on the fringes—either too far from a tower or with too  
many obstacles in the way—you'll see a black screen that says "No  
signal."  
Reception can vary by channel, depending on the location and  
broadcast power level of a given station.  
o
o
Make sure your antenna is connected securely to the TV.  
Use a basic indoor set-top antenna designed to pick up both VHF and  
UHF.  
OR  
Use a set-top antenna that has a built-in signal amplifier.  
OR  
Use an antenna mounted on your roof or in your attic  
o
For more information about antennas and the available channels in  
your area, visit www.antennaweb.org  
Other devices (e.g., surround sound receiver, external speakers, fans, etc) may  
be interfering with your TV. Try turning one device off at a time to determine  
which device is causing the interference.  
o
Once you have determined which device is causing interference,  
please move it further from the TV to eliminate the interference.  
8. I have poor picture quality.  
Make sure your cable connections are connected securely.  
If you are receiving service from a cable or satellite provider, reception can vary  
by channel depending on the broadcast power level of a given station. Contact  
your cable or satellite provider.  
If you are using an antenna, the signal strength of the channel may be low.  
o
Check the signal strength of the digital channels:  
1. Press CH or CH to select the channel you want and to  
view the selected channel strength.  
2. Press MENU. The on-screen menu opens with the Picture  
menu displayed.  
3. Press or to highlight CHANNELS. The Channels menu  
opens.  
4. Press to highlight Channel Strength, then press  
OK/ENTER or to open the DTV signal meter.  
5. Move the antenna around the room or close to a window.  
Check the signal strength of the digital channels again. The  
optimal location may vary by channel.  
6. Press EXIT to close the menu.  
o
o
The UHF band (channels 14 and higher) is more directional than VHF  
(channels 2-13) and more sensitive to obstacles (such as trees, tall  
buildings, and mountains) that lie between your antenna and the  
broadcast tower. Getting good UHF reception can be more difficult  
than VHF.  
If you're getting marginal reception of digital signals, both the picture  
and sound might freeze or break up to the point that it's not watchable.  
If you're really on the fringes—either too far from a tower or with too  
many obstacles in the way—you'll see a black screen that says "No  
signal".  
7
 
o
Reception can vary by channel, depending on the location and  
broadcast power level of a given station.  
o
o
Make sure your antenna is connected securely to the TV.  
Use a basic indoor set-top antenna designed to pick up both VHF and  
UHF.  
OR  
OR  
o
Use a set-top antenna that has a built-in signal amplifier.  
Use an antenna mounted on your roof or in your attic.  
For more information about antennas and the available channels in  
your area, visit www.antennaweb.org  
The video cables you are using may be bad, try a new set.  
Hardware Issues  
9. Nothing happens when I push buttons on my remote.  
Make sure the TV is plugged in.  
The supplied batteries are wrapped tightly in clear plastic. Have you removed  
the plastic from the batteries before you installed them?  
Are the batteries installed correctly?  
o
Remove the battery compartment cover on the back of the remote  
control.  
o
Insert the two batteries into the battery compartment. Make sure that  
the + and – on the batteries align with the + and – symbols in the  
battery compartment.  
o
Replace the battery compartment cover.  
Point the control directly at the remote sensor on your TV. The sensor is located  
on the lower right corner of the TV.  
Remove any obstacles between the remote control and the remote sensor.  
Replace dead batteries with new ones.  
10. My TV is not working at all (i.e., will not turn on using remote or button on TV, LED  
flashing).  
Unplug the power cord, wait a few seconds, plug the cord back in again, then  
turn on your TV.  
Try plugging the TV into another outlet.  
Other devices (e.g., surround sound receiver, external speakers, fans, etc) may  
be interfering with your TV. Try turning one device off at a time to determine  
which device is causing the interference.  
o
Once you have determined which device is causing interference,  
please move it further from the TV to eliminate the interference.  
Channel Issues  
11. I am receiving the error message “No Signal”.  
Press INPUT and make sure have selected the correct input for the device or  
service you are trying to use.  
Are you using a cable/satellite box, cable connected directly to the TV, or an  
antenna?  
o
If you are using a cable or satellite box you must use the remote that  
came with that box to change channels.  
.
Make sure you have the correct input selected to view channels  
via the cable or satellite box. For example, if the cable or  
satellite box is connected via component cables press the COMP  
button on your remote to select Component to view your  
8
 
   
channels.  
o
If you are using cable connected directly to the TV, you need to scan for  
channels.  
.
To scan for channels:  
1. Press MENU. The on-screen menu opens with the  
Picture menu displayed.  
2. Press or to highlight the CHANNELS. The  
Channels menu opens.  
3. Press to highlight Auto Channel Search, then  
press OK/ENTER or to open the Auto Channel  
Search screen.  
4. Press to highlight Cable, then press OK/ENTER to  
start the scan. You can see the search progress and  
how many channels are found in the on-screen menu.  
After the scan is complete, the menu closes and your  
TV tunes to the first channel in the channel list.  
o
If you are using an antenna, you need to scan for channels.  
To scan for channels:  
1. Press MENU. The on-screen menu opens with the  
.
Picture menu displayed.  
2. Press or to highlight the CHANNELS. The  
Channels menu opens.  
3. Press to highlight Auto Channel Search, then  
press OK/ENTER or to open the Auto Channel  
Search screen.  
4. Press to highlight Antenna, then press OK/ENTER  
to start the scan. You can see the search progress and  
how many channels are found in the on-screen menu.  
After the scan is complete, the menu closes and your  
TV tunes to the first channel in the channel list.  
12. I am missing channels or a single channel.  
Try entering the channel manually using the number keypad on your remote.  
Make sure the channel is not hidden. Channels can be deleted from the channel  
list so that when you press channel up or down it will skip the hidden channels.  
o
To unhide a channel:  
1. Press MENU. The on-screen menu opens with the Picture menu  
displayed.  
2. Press or to select CHANNELS. The Channels menu  
opens.  
3. Press to highlight Add/SKIP, then press OK/ENTER or to  
open the Channel Lists screen.  
4. Press ▲ ▼ ◄ or to highlight the channel you want to unhide,  
then press OK/ENTER. If the channel has a check mark next to  
it, the channel is in the channel list.  
5. Press EXIT to close the menu.  
Are you using a cable/satellite box, cable connected directly to the TV, or an  
antenna?  
o
If you are using a cable or satellite box you must use the remote that  
came with that box to change channels.  
1. Make sure you have the correct input selected to view channels  
via the cable or satellite box. For example, if the cable or  
satellite box is connected via component cables press the COMP  
button on your remote to select Component to view your  
channels.  
2. Reception can vary by channel depending on the broadcast  
9
 
power level of a given station. Contact your cable or satellite  
provider.  
o
If you are using cable connected directly to the TV:  
.
Try scanning for channels:  
1. Press MENU. The on-screen menu opens with the  
Picture menu displayed.  
2. Press or to highlight the CHANNELS. The  
Channels menu opens.  
3. Press to highlight Auto Channel Search, then  
press OK/ENTER or to open the Auto Channel  
Search screen.  
4. Press to highlight Cable, then press OK/ENTER to  
start the scan. You can see the search progress and  
how many channels are found in the on-screen menu.  
After the scan is complete, the menu closes and your  
TV tunes to the first channel in the channel list.  
Reception can vary by channel depending on the broadcast  
power level of a given station. Contact your cable provider.  
.
o
If you are using an antenna:  
.
Try scanning for channels:  
1. Press MENU. The on-screen menu opens with the  
Picture menu displayed.  
2. Press or to highlight the CHANNELS. The  
Channels menu opens.  
3. Press to highlight Auto Channel Search, then  
press OK/ENTER or to open the Auto Channel  
Search screen.  
4. Press to highlight Antenna, then press OK/ENTER  
to start the scan. You can see the search progress and  
how many channels are found in the on-screen menu.  
After the scan is complete, the menu closes and your  
TV tunes to the first channel in the channel list.  
The signal strength of the channel may be low.  
.
Check the signal strength of the digital channels:  
1. Press CH or CH to select the channel  
you want and to view the selected channel  
strength.  
2. Press MENU. The on-screen menu opens  
with the Picture menu displayed.  
3. Press or to highlight CHANNELS. The  
Channels menu opens.  
4. Press to highlight Channel Strength,  
then press OK/ENTER or to open the  
DTV signal meter.  
5. Move the antenna around the room or close  
to a window. Check the signal strength of  
the digital channels again. The optimal  
location may vary by channel.  
6. Press EXIT to close the menu.  
.
.
The UHF band (channels 14 and higher) is more directional than  
VHF (channels 2-13) and more sensitive to obstacles (such as  
trees, tall buildings, and mountains) that lie between your  
antenna and the broadcast tower. Getting good UHF reception  
can be more difficult than VHF.  
If you're getting marginal reception of digital signals, both the  
picture and sound might freeze or break up to the point that it's  
10  
 
not watchable. If you're really on the fringes—either too far from  
a tower or with too many obstacles in the way—you'll see a black  
screen that says "No signal."  
.
Reception can vary by channel, depending on the location and  
broadcast power level of a given station.  
.
.
Make sure your antenna is connected securely to the TV.  
Use a basic indoor set-top antenna designed to pick up both  
VHF and UHF.  
OR  
OR  
Use a set-top antenna that has a built-in signal amplifier.  
Use an antenna mounted on your roof or in your attic  
.
For more information about antennas and the available channels  
in your area, visit www.antennaweb.org  
General  
13. Can I get more information about this TV?  
Refer to your Manual or the Insignia Website:  
o
o
o
o
o
o
o
11  
 
 
Audio Issues  
14. I have no sound or my sound has static noise.  
Check volume levels.  
Make sure the TV volume is not muted.  
Make sure headphones are not connected to the headphone jack.  
Make sure your connections are connected correctly to the jacks on the TV and  
on the external devices.  
Check the signal strength of the digital channels. It is possible you are receiving  
marginal reception. Both the picture and sound may freeze or break up due to  
poor reception.  
1. Press CH or CH to select the channel you want and to view the  
selected channel strength.  
2. Press MENU. The on-screen menu opens with the Picture menu  
displayed.  
3. Press or to highlight CHANNELS. The Channels menu opens.  
4. Press to highlight Channel Strength, then press OK/ENTER or ►  
to open the DTV signal meter.  
5. Move the antenna around the room or close to a window. Check the  
signal strength of the digital channels again. The optimal location may  
vary by channel.  
6. Press EXIT to close the menu.  
The audio cables you are using may be bad, try a new set.  
15. How do I turn on/off closed captioning?  
Press the CCD button on the remote to select CC Off, CC On or CC On when  
Mute.  
Advanced closed captioning settings can be found in the Menu under Settings.  
12  
 
 

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